We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

As each product is custom made your item must be damaged/cracked or misprinted in order to be considered for a refund. Also, you will need the receipt or proof of purchase. 

To start a return, you can contact us at support@transparenttracks.com. If your return is accepted, we’ll send you a return shipping address, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@transparenttracks.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. 

Non-refundable items

• Transparent Tracks is not responsible for misspelled orders. Please ensure that you double-check your Track before you check out. 
• Transparent Tracks is not responsible for pixelated or blurry images. The print quality of each track is directly correlated with the quality of the image uploaded by the customer. We strongly suggest uploading high-resolution images for the best outcome. 

Refunds
If you believe that you are entitled to a refund we ask that you contact us at support@transparenttracks.com. Please email through your order number, a photo of your Track and ensure your request does not conflict within our non-refundable item policy.